Why should I use Clear Vision Communications instead of the network?

We are committed to operating in your interests. We will never recommend a service or product unless it is necessary, and we always act in accordance with relevant regulations.

What services do we provide?

Clear Vision Communications is an authorised partner for O2, EE, Vodafone, Three and Plan.com. We have an excellent relationship with O2, as we are one of their authorised partners which allows us to provide customers with a wide range of mobile phone solutions, IT and professional services.

Should I add a spend cap and what do I do when I have reached my limit?

All UK network operators have been instructed by Ofcom to include a spend cap with all new or re-signing contracts. This makes it easier to keep track of your mobile usage and avoid extra charges. Typically, customers will receive a notification when 80% of the spend cap is reached, as well as 100%. These notifications should be responded to in the necessary manner so you stay on top of things at all times.

How can I view my bill?

You can view your bill through the My O2 portal on the O2 website http://www.o2.co.uk/business/myo2business http://www.o2.co.uk/business/myo2business. If you need to reset your logins please get in touch on.

What is an early termination fee?

If there is still time left on your existing mobile phone contract, you may be told you have an Early Termination Fee to pay when you request your PAC code. An Early Termination Fee is usually the cost of the line rental for the months left remaining on your contract. Your final bill will include the Early Termination Fee.

Does my contract renew automatically?

After your initial term you will stay active until you upgrade, disconnect or switch. If you have any questions about your term or wish to renew or upgrade our experts are on hand to assess your mobile needs.

Why am I experiencing network problems?

You can check the live network checker to see if there is a current network issue causing the problem. Network problems could be due to a number of reasons such as planned maintenance or improvement works, adverse weather or vandalism.You can also download and use the O2 My Network app (if you have an iPhone or Android smartphone) to check the coverage and tell them about any problems.

How can I make changes to my tariff?

We would love to help you make any changes you need to your price plan or allowances. call us on 01212710200 .